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PRINCE2-Practitioner Exam Source
PRINCE2-Practitioner Certified Professional salary
The average salary of a PRINCE2-Practitioner Certified exam certified expert in:
- India - 6,50,000 INR
- United State - 60,000 USD
- England - 35,500 POUND
- Europe - 45,000 EURO
Who should take the PRINCE2-Practitioner Certified Exam
This certification is aimed at project managers, aspiring project managers, and anyone who manages projects. It is also relevant to other key staff involved in the design, development, and delivery of projects, including Project Board members (e.g., Senior Responsible Owners), Team Managers (e.g., Product Delivery Managers), Project Assurance (e.g., Business Change Analysts), Project Support (e.g. Project and Program Office personnel) and operational line managers/staff.
NEW QUESTION 91
Which of the following statements is true of the business interest on the project?
- A. Ensures the requirements for the project are defined
- B. Ensures the products produced meet the desired quality
- C. Represents the users of the product
- D. Ensures the project provides value for money
Answer: D
NEW QUESTION 92
Project Scenario Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
Design for each month - correctly showing at public holidays and new company logo Selected photographs- 12 professionally-produced photographs, showing different members of staff
--
--
Selected paper and selected envelope - for printing and mailing the calendar Chosen label design - a competition to design a label will be held as part of this project List of customers - names and addresses of customers to whom the calendar will be sent.
-
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to: Create the customer fast using information from the Accounts and Marketing departments
-
---- --
Confirm compliance with the Data Protection Legislation Create a design for each month - this will be done by the internal creative team Select and appoint a professional photographer Gather photograph design ideas from previous project and agree photographic session schedule Prepare a production cost forecast Select paper and envelope.
Stage 3 will include the activities to:
---
Produce and select tie professionally-taken photographs Hold the label design competition and choose the label design Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be (GBP)20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +(GBP)6,000 / -(GBP)6,000. A change budget of (GBP)500 has been allocated but there is no risk budget.
The team member collating the list of customers has now forecast that it will NOT be complete by the end of this stage as originally planned, due to a number of new prospective customers' details not yet being available. What action should the team member take?
- A. Report the forecast delay in the next Checkpoint Report to the Executive.
- B. Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
- C. Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
- D. Raise an issue to inform the Project Manager.
Answer: D
NEW QUESTION 93
Which 2 statements should be recorded under the Timescale heading?
- A. A recruitment campaign to fill the existing staff vacancies will need to take place in the next 12 months.
- B. Benefits will be lost if the project is not completed on time.
- C. The print company requires a 2 week notification period of the calendar pack delivery.
- D. The prepared calendar pack must be delivered by the first week in December.
- E. Additional 10% increase in orders in year two.
Answer: D,E
NEW QUESTION 94
Extract from the Project Product Description (with errors)
Which 2 statements apply to the Customer's quality expectations section?
- A. Delete entry 17 because this is beyond the scope of this project.
- B. Delete entry 19 because this should appear in the Product Description for the calendar and not the Project Product Description.
- C. Delete entry 18 because standards should NOT be shown here.
- D. Delete entry 20 because this is an expected benefit and should be recorded in the Business Case.
- E. Delete entry 16 because this should be shown on the Product Description for the photos.
Answer: A,D
NEW QUESTION 95
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes all the activities necessary to measure the increased revenue.
Who should approve this update?
- A. Project manager
- B. Project board
- C. Corporate management
- D. Project assurance
Answer: B
Explanation:
Explanation
NEW QUESTION 96
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has been no response. The project manager believes there is a risk that the consultant is prioritizing other clients' work.
The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?
- A. Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling the risk.
- B. Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.
- C. No, because the team manager should be the risk owner to risks concerning the delivery of a work package.
- D. No, because the risk was transferred to the Training Delivery Manager when the work package was authorized.
Answer: A
NEW QUESTION 97
The 'capability to provide health and safety training' has been delivered. During the 'closing a project' process, the marketing department sent an e-mail to all key customers reminding them of the deadline to comply with the new government legislation, with an aim to build relationships with their customers.
Which theme is being applied?
- A. Plans.
- B. Risk.
- C. Organization.
- D. Change.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 98
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements should be recorded under the Timescale heading?
- A. A recruitment campaign to fill the existing staff vacancies will need to take place in the next 12 months.
- B. Benefits will be lost if the project is not completed on time.
- C. The print company requires a 2 week notification period of the calendar pack delivery.
- D. The prepared calendar pack must be delivered by the first week in December.
- E. Additional 10% increase in orders in year two.
Answer: D,E
NEW QUESTION 99
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet to be decided which of the photographers to use.
Which 2 statements explain why the Purchasing Manager should be appointed as a Senior Supplier for this project?
- A. He is not appropriate for the role of Executive or Senior User.
- B. He was an engineer and worked in that area before taking up his current position.
- C. He is responsible for the organization's procurement activates.
- D. He can influence the external supplier's Business Case.
- E. He is responsible for the performance of supplier contracts.
Answer: C,E
NEW QUESTION 100
During stage 4, a work package was authorized for the 'delivered pilot courses' to be completed by the end of week 2. The 'finalized materials' work package will start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
- A. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
- B. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
- C. Yes, because a team manager should not change the scheduled order of a work package.
- D. No, because the checkpoint report for week 1 should include information on any issues that occurred.
Answer: D
NEW QUESTION 101
Which of the following statements describes an outcome?
- A. A measurable improvement resulting from a change
- B. Any of the projects specialist products
- C. Something perceived as advantages by a stakeholder
- D. A result of the change derived from using the project's products
Answer: D
NEW QUESTION 102
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar. It has yet to be decided which of the photographers to use.
Which 2 statements explain why Central Records should be appointed as Project Support for this project?
- A. They have knowledge of the organizational standards that will be applicable to the project.
- B. They will ensure compliance with all company policies and procedures.
- C. They perform a quality assurance function across all projects.
- D. They control the receipt, identification, versions, storage and issue of all project products within the company's projects.
- E. They already exist within the organization and have been with the company for many years.
Answer: A,D
NEW QUESTION 103
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
DIRECTING A PROJECT
Here are three actions that are carried out as part of the 'directing a project' process.
During which activity (A-E) should they be carried out?
Choose only one activity for each action. Each activity can be used once, more than once, or not at all.
Answer:
Explanation:
Explanation
NEW QUESTION 104
Which role is responsible for providing the customer's quality expectations and acceptance criteria for the project?
- A. Corporate or Programme Management
- B. Project Assurance
- C. Executive
- D. Senior User
Answer: D
Explanation:
Explanation/Reference:
Plans Theme
Testlet 1
Product Summary
A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries.
The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)
Extract from Stage Plan for stage 3.
(All entries are true statements but may not be shown under the correct heading or in the correct document).
NEW QUESTION 105
Which principle is supported by the activity Evaluate the Project?
- A. Manage by stages
- B. Continued Business Justification
- C. Defined roles and responsibilities
- D. Learn from experience
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 106
During the initiation stage, the project manager aligns the project's risk management approach to ABC Company's risk management policy. As a result, the project will use two risk registers, one for ABC Company's risks and one for external supplier risks.
Is this an appropriate application of the 'tailor to suit the project' principle, and why?
- A. Yes, because the risk management approach should comply with the supplier's needs.
- B. Yes, because project controls should take the project's environment into account.
- C. No, because all three stakeholder interests need to be represented effectively on the project.
- D. No, because a single risk register should be used to record risks to the project.
Answer: A
Explanation:
Explanation/Reference:
Business Case Theme
Testlet 1
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of E2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
NEW QUESTION 107
Who is responsible for ensuring that Communication Management Strategy is appropriate and that planned
communication activities actually take place?
- A. Corporate or Programme Management
- B. Project Support
- C. Project Manager
- D. Project Assurance
Answer: D
NEW QUESTION 108
The team member collating the list of customers has now forecast that it will NOT be complete by the end of
this stage as originally planned, due to a number of new prospective customers' details not yet being available.
What action should the team member take?
- A. Report the forecast delay in the next Checkpoint Report to the Executive.
- B. Make an entry in the Risk Register so the Project Manager can decide on appropriate action.
- C. Add the product to the next Stage Plan in order to allocate additional resources and complete the work.
- D. Raise an issue to inform the Project Manager.
Answer: D
Explanation:
Explanation/Reference:
Progress Theme
Testlet 2
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2. Work is to start at the beginning of week 2 (Stage 4).
3. The project will take two years to complete, at an estimated cost of E2.5m.
Tolerances
4. None.
Constraints
5. MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6. Installation work must take place during MFH normal working hours.
7. +E10,000 / -E25,000.
Reporting arrangements
8. Highlight Report every Monday by 10.00 am.
9. The report must contain a summary of all products worked on during the previous week.
10. Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion.
NEW QUESTION 109
According to PRINCE2, which statement about appointing the MFH Quality Manager to administer the
configuration management procedure is correct?
- A. The MFH Quality Manager should administer the configuration management procedure on this project
because this task should always be assigned to corporate or programme management. - B. The MFH Quality Manager would be suitable to perform this task because he is the author of the document
control process and is likely to have the knowledge required for this role. - C. The MFH Quality Manager should only administer the configuration management procedure on one project
at a time. If the MFH Quality Manager already performs this task on another project, another individual
should be appointed.
Answer: B
NEW QUESTION 110
Whilst identifying the mailing costs for the calendars the Project Manager was surprised to find the costs could
vary considerably depending on the size of the package and the delivery service used. For the purpose of this
project, the Project Manager has selected an appropriate service but feels that a corporate standard for
postage would have reduced the time and effort invested. It could reduce the company's overheads by up to
E20k per year. How should the Project Manager record this observation within the project?
- A. Make an entry in the Lessons Log for future consideration by corporate management.
- B. Record the observation in an Exception Report to the Project Board.
- C. Make a note of the observation in the Daily Log to be transferred to a Benefits Review Plan at the end of
the project. - D. Produce a project mandate, outlining the potential savings to be achieved by the introduction of a corporate
standard.
Answer: A
NEW QUESTION 111
Which of the following statements is FALSE regarding the Continued Business Justification?
- A. If the project is no longer justified it should be stopped.
- B. The justification for the project must remain the same throughout the project.
- C. The justification for the project may change.
- D. The justification for the project should remain vabd.
Answer: D
NEW QUESTION 112
Which of the following is not part of the composition of a Plan?
- A. Pre-requites
- B. Product descriptions
- C. Assumptions
- D. Quality responsibilities
Answer: D
NEW QUESTION 113
Which 2 statements should be recorded under the Reasons heading?
- A. MNO Manufacturing is experiencing a fall in orders due in part to the increased marketing activities of its
competitors. - B. 10% of customers have not re-ordered in this financial year.
- C. The Marketing department believes that the effect of a good company image, portrayed by a successful
calendar, will last into a second year. - D. The Marketing department believes that sending a promotional calendar to current and prospective
customers will increase orders by at least 10%. - E. 1,500 orders are expected, each with an average profit of E2k.
Answer: A,B
Explanation:
Explanation/Reference:
NEW QUESTION 114
......
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