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Salesforce Certified Slack Administrator Sample Questions:

1. You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)

A) Sync all current and future users to the workspace using identity provider (IdP) groups.
B) Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
C) Use the workspace's admin dashboard to add all users within your organization.
D) Make the workspace a default workspace for all current and future users.

2. You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A) Number of multi-workspace channels across the organization
B) Number of weekly active members (i.e., active in the last 7 days)
C) Percentage of message engagement in org-wide announcements channels in the last six months
D) Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)

3. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
B) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
C) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
D) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

4. Which plan(s) support(s) customizable message and file retention features?

A) Free, Pro, Business+, and Enterprise Grid
B) Enterprise Grid only
C) Pro, Business+, and Enterprise Grid
D) Business+ and Enterprise Grid

5. You're an Org Owner for your organization's Slack Enterprise Grid instance.
Your organization has several Slack Connect channels used to communicate with vendors, and you're concerned about unauthorized vendors contacting your members.
Which setting should you enable to prevent this from happening?
(Select the best answer.)

A) Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.
B) Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.
C) Disable the Use Slack Connect with free teams option so that only paid workspaces can access your Slack Connect channels.
D) Adjust the Slack Connect for direct messages settings so that only Org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.

Solutions: