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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements is CORRECT?

A) The Configuration Management System is part of the Known Error Data Base
B) The Configuration Management System is part of the Configuration Management Database
C) The Configuration Management System is part of the Service Knowledge Management system
D) The Service Knowledge Management System is part of the Configuration Management System

2. When should tests for a new service be designed?

A) Before the service is designed
B) At the same time as the service is designed
C) After the service has been designed, before the service is handed over to Service Transition
D) As part of Service Transition

3. Within Service Design, what is the key output handed over to Service Transition?

A) Service Design Package
B) Measurement, methods and metrics
C) Process definitions
D) Service Portfolio Design

4. Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

A) Business and IT Strategy and Process Definitions
B) Vision and Strategy, Tactical Goals and Operational Goals
C) Process Models, Goals and Objectives
D) Business Objectives, IT Objectives, Process Metrics

5. Which of the following is NOT an aim of the change management process?

A) To deliver and manage IT services at agreed levels to business users
B) To ensure standardized methods and procedures are used for efficient and prompt handling of changes
C) To ensure that all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D) To ensure the impact of changes is better understood

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