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Demo first, instant delivery after checkout, a year of free updates, and a refund policy in writing: Prep4sureGuide handles every step of the Peoplecert ITIL 2011 Foundation journey in one place. All that is left for you is working through the 131 practice questions for the PC0-001 exam, fully updated for 2026.
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | PC0-001 |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed-book, Multiple Choice, Single answer |
| Exam Price: | Approx. $180–$250 USD (varies by region/reseller) |
| Certificate Validity Period: | Indefinite |
| Related Certifications: | ITIL Intermediate ITIL Master ITIL Expert |
| Available Languages: | Arabic, Spanish, French, Portuguese, Japanese, Chinese, English, German |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Recommended Training: | Official ITIL 2011 Foundation Training PeopleCert Learning Resources |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or Onsite at authorized test centers (CBT/Paper-based) |
| Pre Condition: | No formal prerequisites; basic IT/service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation |
| Section | Weight | Objectives |
|---|---|---|
| Key Processes and Functions | 30% | - Service Strategy processes - Service Operation processes and functions - Service Design processes - Service Transition processes - Continual Service Improvement process |
| Service Management as a Practice | 15% | - Service value, utility and warranty - Concept of service and service management - Stakeholders and roles in service management |
| Key Principles and Models | 20% | - Governance and service management system - ITIL guiding principles - Service portfolio and service catalogue |
| Service Lifecycle | 25% | - Service Transition - Service Design - Service Strategy - Continual Service Improvement - Service Operation |
| Technology and Architecture | 10% | - Service automation and tools - Role of technology in service management |
Registering for the Peoplecert ITIL 2011 Foundation exam costs Approx. $180–$250 USD (varies by region/reseller), and you need 65% (26 out of 40) to pass. One detail worth remembering: a failed attempt is not discounted — retaking the exam means paying Approx. $180–$250 USD (varies by region/reseller) again in full. Use the Prep4sureGuide test engine to benchmark yourself first; when your mock results consistently clear 65% (26 out of 40), you are ready to book.
The PC0-001 exam is Peoplecert's official test for the ITIL 2011 Foundation credential, a certification at the Foundation level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside ITIL Intermediate, ITIL Expert, ITIL Master, so it can also serve as a stepping stone toward those credentials.
Peoplecert divides the Peoplecert ITIL 2011 Foundation exam into 5 domains. The largest ones are Key Principles and Models at 20%, Service Lifecycle at 25%, Key Processes and Functions at 30% — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
Two layers of protection here. First, delivery: your PC0-001 product is available for instant download, and a copy lands in your email within one minute of payment — if 2 hours pass with nothing (check spam first), our support team will resend it. There is no cap on how many computers you can install it on. Second, the refund policy: if you take the PC0-001 exam within 60 days of purchase and fail, you may claim a full refund. The claim needs a scanned enrollment slip plus your official Score Report PDF, filed within 2 days after the exam, and it is settled within 7 days. The policy covers only the corresponding exam — attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate's name must match the payer's. If you would rather keep studying, you can instead exchange your product for two free exam products of equal value and keep the update service on your original purchase.
You will face 40 questions in 60 minutes on the Peoplecert ITIL 2011 Foundation exam. Do the math and the per-question budget is tight, which is why pacing drills matter as much as content review. Our advice: take two or three full timed mocks in the Prep4sureGuide engine before the real thing, and practice skipping a stubborn question instead of burning five minutes on it.
Yes — Peoplecert lists these official training options for Peoplecert ITIL 2011 Foundation candidates:
Formal training teaches the syllabus; then the 131 practice questions from Prep4sureGuide show you whether that knowledge holds up under real exam conditions.
Of course. Prep4sureGuide publishes a free PDF demo for the Peoplecert ITIL 2011 Foundation exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
No formal prerequisites; basic IT/service management knowledge recommended Eligibility rules are set by Peoplecert and do change from time to time, so double-check the latest requirements on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation before you register.
Registration for the PC0-001 exam runs through these official channels:
As for how you will actually sit the exam: Online proctored or Onsite at authorized test centers (CBT/Paper-based). Choose whichever delivery option suits your setup when you book.
Which of the following is an enabler of best practice?
Correct Answer: D 🗳️
Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
Correct Answer: A 🗳️
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Correct Answer: A 🗳️
Access management is closely related to which other process?
Correct Answer: A 🗳️
What are underpinning contracts used to document?
Correct Answer: D 🗳️
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