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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A) Implement a milestone orchestration item to execute request on the fulfillment system for activation
B) Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C) Implement a callout orchestration item to execute a request on the fulfillment system for activation
D) Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

2. An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A) Top Order Item Scope
B) Account Scope
C) Order Item Scope
D) Downstream Order Item Scope

3. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically balancing order processing tasks across multiple orchestration queues
B) By automatically queuing the fulfillment request to retry according to fallout analysis report.
C) By automatically queuing the fulfillment request to retry according to predefined retry policy.
D) By automatically balancing order processing tasks across multiple orchestration items

4. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

5. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create price list per region and use context Rules to determine the correct Price List
B) Create an attribute on business internet offers and use attribute based pricing
C) Create base price list and multiple child price list per region
D) Create price list and price list entries associated with context Rules per region

Solutions: