EXIN EX0-101 Q&A - in .pdf
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
- Updated: Sep 22, 2026
- Q & A: 80 Questions and Answers
- PDF Price: $59.99
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EXIN EX0-101 Q&A - Testing Engine
- Exam Code: EX0-101
- Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
- Updated: Sep 22, 2026
- Q & A: 80 Questions and Answers
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EXIN EX0-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Strategy | 15% | - Financial Management for IT Services - Service Portfolio Management - Purpose, Goals and Objectives - Demand Management |
| Topic 2: Continual Service Improvement | 10% | - Seven-Step Improvement Process - CSI Approach and Metrics - Purpose, Goals and Objectives |
| Topic 3: Service Management as a Practice | 15% | - Good Practice and ITIL - Processes, Functions, Roles and Responsibilities - Concept of Service and Service Management |
| Topic 4: Service Operation | 20% | - Service Desk, Technical, Application and IT Operations Management - Request Fulfillment - Incident Management - Purpose, Goals and Objectives - Problem Management - Access Management |
| Topic 5: Service Design | 20% | - Service Level Management - Information Security Management - Availability Management - Capacity Management - Service Catalog Management - Purpose, Goals and Objectives - Supplier Management |
| Topic 6: Service Transition | 20% | - Knowledge Management - Release and Deployment Management - Change Management - Purpose, Goals and Objectives - Service Asset and Configuration Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
- A. 1, 3 and 4 only
- B. 2, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
Correct Answer: D 🗳️
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- A. Service design: Design the processes
- B. Service strategy: Develop the offerings
- C. Service operation: IT operations management
- D. Service transition: Plan and prepare for deployment
Correct Answer: A 🗳️
Which one of the following is the BEST definition of an event?
- A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
- B. Any change of state that has significance for the management of a configuration item (CI) or IT service
- C. Reducing or eliminating the cause of an incident or problem
- D. The unknown cause of one or more incidents that have an impact on an IT service
Correct Answer: B 🗳️
Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?
- A. Performance, process, products, problems
- B. People, products, perspective, partners
- C. People, process, partners, performance
- D. People, process, products, partners
Correct Answer: D 🗳️
Which one of the following is the BEST description of a major incident?
- A. An incident which is so complex that it requires root cause analysis before a workaround can be found
- B. An incident which has a high priority or a high impact on the business
- C. An incident which requires a large number of people to resolve
- D. An incident logged by a senior manager
Correct Answer: B 🗳️
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