EXIN EX0-101 Q&A - in .pdf

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 22, 2026
  • Q & A: 80 Questions and Answers
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EXIN EX0-101 Q&A - Testing Engine

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 22, 2026
  • Q & A: 80 Questions and Answers
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EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Functions and Roles- ITIL Functions
  • 1. Service Desk
    • 2. Technical Management
      - Key Roles
      • 1. Process owner
        • 2. Service owner
          Service Management as a Practice- Processes Overview
          • 1. Role of processes in ITSM
            • 2. Process characteristics
              - ITIL Core Concepts
              • 1. Definition of service and value
                • 2. Stakeholders and value creation
                  Processes in ITIL- Service Support Processes
                  • 1. Incident management
                    • 2. Request fulfillment
                      - Service Delivery Processes
                      • 1. Capacity management
                        • 2. Availability management
                          ITIL Service Lifecycle- Service Operation
                          • 1. Incident management
                            • 2. Problem management
                              - Service Transition
                              • 1. Release and deployment management
                                • 2. Change management
                                  - Continual Service Improvement
                                  • 1. CSI model
                                    • 2. Metrics and reporting
                                      - Service Strategy
                                      • 1. Strategy management
                                        • 2. Financial management
                                          - Service Design
                                          • 1. Design coordination
                                            • 2. Service catalog management

                                              EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

                                              Question #1

                                              Which one of the following is NOT an objective of problem management?

                                              • A. Restoring normal service operation as quickly as possible
                                              • B. Eliminating recurring incidents
                                              • C. Preventing problems and resulting incidents from happening
                                              • D. Minimizing the impact of incidents that cannot be prevented
                                              Reveal Solution  Discussion  0

                                              Correct Answer: A  🗳️

                                              Question #2

                                              A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

                                              • A. Be kept up-to-date on the progress of an activity
                                              • B. Manage an activity
                                              • C. Be accountable for the outcome of an activity
                                              • D. Perform an activity
                                              Reveal Solution  Discussion  0

                                              Correct Answer: A  🗳️

                                              Question #3

                                              Which one of the following is an objective of release and deployment management?

                                              • A. To define and agree release and deployment plans with customers and stakeholders
                                              • B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
                                              • C. To standardize methods and procedures used for efficient and prompt handling of all changes
                                              • D. To ensure that the overall business risk of change is optimized
                                              Reveal Solution  Discussion  0

                                              Correct Answer: A  🗳️

                                              Question #4

                                              Which of the following are within the scope of service asset and configuration management?
                                              1.Identification of configuration items (CIs)
                                              2.Recording relationships between CIs
                                              3.Recording and control of virtual CIs
                                              4.Approving finance for the purchase of software to support service asset and configuration management

                                              • A. All of the above
                                              • B. 3 and 4 only
                                              • C. 1, 2 and 3 only
                                              • D. 1, 2 and 4 only
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C  🗳️

                                              Question #5

                                              Which process is responsible for discussing reports with customers showing whether services have met their targets?

                                              • A. Continual service improvement
                                              • B. Change management
                                              • C. Service level management
                                              • D. Availability management
                                              Reveal Solution  Discussion  0

                                              Correct Answer: C  🗳️

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