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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of the following is an example of capabilities?

A. Calls to the service desk to register standard changes
B. A software update downloaded automatically to all laptops in an organization
C. Menu driven range of facilities used to access service requests
D. Software to allow programmers to debug code

Question 2

Which process is responsible for frequently occurring changes where risk and cost are low?

A. Access management
B. Release and Deployment Management
C. Incident Management
D. Request Fulfillment

Question 3

Which of the following is NOT an aim of the change management process?

A. To deliver and manage IT services at agreed levels to business users
B. To ensure standardized methods and procedures are used for efficient and prompt handling of changes
C. To ensure the impact of changes is better understood
D. To ensure that all changes to service assets and configuration items

Question 4

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

A. Service Catalogue and Service Portfolio are different names for the same thing
B. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
C. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
D. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment

Question 5

As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A. All of the above
B. 1 and 2 only
C. 2 and 3 only
D. 1 and 3 only

Solutions: