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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - Service Delivery Lifecycle - ITIL/COBIT Alignment |
| Topic 2: Service Operations & Governance | 30% | - Service Monitoring & Reporting - Escalation & Stakeholder Communication - Incident, Problem & Change Management |
| Topic 3: Service Design & Planning | 25% | - SLA, KPI & Service Catalog - Customer Requirements & Expectations - Risk Assessment & Dependency Management |
| Topic 4: Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews - Performance Analysis |
1. What is the main purpose of the Site Selection Process?
A) Ranking of the site candidates in terms of the project specific optimum regarding ease of lease, closing within specified terms, permitting time, construction works cost and radio planning aspects.
B) Ranking of the owners of the identified site candidates in terms of their reputation, their financial resources and willingness to pay a monthly handling fee to the PM from his earnings from the lease.
C) Selection of the 'Preferred Site' from the site candidates considering radio planning aspects, permitting time and the personal relationship between the PM and the landlord/house owner.
D) Identification of site candidates suitable from radio planning point of view and where a lease can be closed, permits can be obtained and construction works requirements are met.
2. How frequently is an update of the "Cost Estimation at Completion" required?
A) Every quarter before PRS(Profitability Reporting System) results are published.
B) Each time there is a change in the scope of work.
C) At least once per month, preferably before period end.
D) Each time there is a change in the schedule or scope of work.
3. Which of the following options contains the basic steps of the Change Management process ?
A) 1. Open Change Request
2. Reject/Approve Change Request
B) 1. Analyze change
2.Implement change
3.Close change
C) 1. Initiate change
2.Analyze change
3.Implement & Monitor change
4.Close change
D) 1. Analyze Change Request
2. Reject/Approve Change Request
4. When can the project management plan be modified?
A) Up to the start of project execution, from then on the project management plan must be frozen as a baseline for future reference.
B) Over time during the project as it has at any time to reflect the latest status of the agreed practices, processes and responsibilities.
C) When the PM receives the handover from Sales do Delivery.
D) In case the scope of work has changed.
5. In turnkey projects
A) ... the Permitting process usually involves only one single permit which is required to build a new telecom site. It is important to know the local legislation in order to find out where to apply for this permit.
B) ... Construction Works scope is always included and optionally also Site Acquisition & Permitting.
C) ... the site acquisition agent does NOT have to bother about understanding the site requirements of Radio Planning and Construction Works teams. He is only responsible for getting the Lease and all Permits as fast as possible.
D) ... the main function of the Technical Site Survey is to give an opportunity to the landlord/house owner to meet all important people in the project team and on the customer side.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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