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During 2026, the C-C4H51-2405 certification keeps its place among the most sought-after SAP credentials, and Prep4sureGuide keeps pace with 82+ Q&As covering the SAP Certified Associate - Implementation Consultant - SAP Service Cloud objectives, refreshed daily and verified by specialists.
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Exam Number: | C-C4H51-2405 |
| Certificate Validity Period: | Until the current certification version remains active in the SAP Certification program |
| Related Certifications: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud |
| Exam Format: | Multiple Response, Scenario-Based, Multiple Choice |
| Passing Score: | 68% |
| Exam Duration: | 180 minutes |
| Exam Price: | USD $218 |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam through SAP Certification in the Cloud or authorized SAP testing delivery platform. |
| Pre Condition: | No mandatory prerequisite exam. SAP recommends hands-on experience and completion of relevant SAP Service Cloud learning journeys and training courses. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud |
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Management | 10% or less | - Knowledge Base Structure - Knowledge Articles - Article Approval and Publishing |
| Service Elements | 11% - 20% | - Response Profiles - Service Categories - Task Management - Service Levels |
| Communication Channels | 11% - 20% | - Inbound and Outbound Communication - Social Media Integration - Email Channel Integration - Live Chat |
| Case Management | 11% - 20% | - Case Processing - Case Routing - Case Escalation - Case Templates |
| Reporting and Analytics | 10% or less | - Standard Reports - Custom Reports - Dashboard Configuration |
| Master Data Management | 10% or less | - Products - Installed Base - Business Partners |
| Integration | 10% or less | - SAP S/4HANA Integration - Third-Party System Connectivity - SAP ERP Integration |
| Implementation and Configuration | 11% - 20% | - User and Authorization Management - Fine-Tuning Activities - Organizational Structure Setup - Business Configuration |
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
Correct Answer: B 🗳️
Which option can an administrator use to limit the end user's control of the user interface?
Correct Answer: D 🗳️
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.
Correct Answer: B,D 🗳️
Which object can you assign to a ticket template when you are using maintenance plans?
Correct Answer: C 🗳️
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
Correct Answer: A,B,E 🗳️
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