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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlement Templates
B) Entitlements
C) Work Order Record Types
D) Work Types

2. Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A) Create a new Work Order and Service Appointment.
B) Reschedule the Service Appointment for the new date.
C) Reschedule the Work Order for the new date.
D) Create a new Service Appointment on the original Work Order.

3. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Products to Accounts
B) Work Orders to Products
C) Work Orders to Assets
D) Assets to Products

4. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Five Service Territories with fewer than 500 Service Appointments per day
B) One Service Territory with four Polygons
C) Three Service Territories withfewer than 50 resources
D) Two Service Territories that split the Service Resources evenly

5. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A) Update the Service Crew on the Service Appointment's Work Type.
B) Use the Crew Management tool to add Service Resources to the Crew.
C) Create a new ServiceAppointment with a different Crew.
D) Edit the Service Appointment and add a neew Service Resource.

Solutions: