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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about cases in Microsoft Dynamics CRM 2011 are true? (Choose all that apply.)

A) Custom activity types can be converted into cases.
B) Cases can be assigned to teams.
C) A case must be assigned a subject.
D) A case cannot be resolved until all activities associated to the case are completed.

2. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead and set a connection to the email message.
B) Create a new lead from the Regarding lookup of the email message.
C) Convert the email message into a lead.
D) Create a new lead, attach the email message to the lead, and then save the lead.

3. You need to schedule a phone cal to a group of Accounts and Contacts, followed three days later by an
email message.
What should you do?

A) Create one quick campaign.
B) Create one campaign with one marketing list.
C) Create one campaign with two marketing lists.
D) Create two quick campaigns.

4. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) multi-series charts
B) funnel charts
C) single-series charts
D) scatter charts

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Open the opportunity, and then change the currency.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

Solutions: