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The ITIL-SOA certification exam is a multiple-choice exam that consists of 8 questions. The duration of the exam is 90 minutes, and the passing score is 70%. ITIL Intermediate Module - Service Offerings and Agreements certification exam is available in several languages, including English, Spanish, French, German, and Japanese. ITIL-SOA exam is designed to test the candidate's knowledge and understanding of service offerings and agreements within the ITIL framework. Upon successful completion of the ITIL-SOA certification exam, candidates will be awarded the ITIL Intermediate Level Certificate in Service Offerings and Agreements. ITIL Intermediate Module - Service Offerings and Agreements certification will provide candidates with a competitive advantage in the job market and will help them to demonstrate their expertise in service offerings and agreements within the ITIL framework.
The ITIL-SOA exam focuses on various aspects of service offerings and agreements, such as service level management, service catalogue management, demand management, supplier management, and financial management for IT services. ITIL-SOA exam also covers the processes and functions that are involved in these areas, as well as the roles and responsibilities of different stakeholders. It is essential to understand the overall structure of ITIL and its relationship with service offerings and agreements to pass ITIL-SOA exam.
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Peoplecert ITIL-SOA (ITIL Intermediate Module - Service Offerings and Agreements) exam is a certification program designed for IT professionals who want to expand their knowledge and skills on service management in line with the ITIL framework. This course focuses on the key concepts, principles, and best practices related to service offerings and agreements. ITIL Intermediate Module - Service Offerings and Agreements certification is highly regarded in the IT industry and can lead to better job opportunities and higher salaries.
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| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 18% | - Review and improvement - Monitoring and reporting - SLA, OLA, and UC structure |
| Roles, Technology, and Implementation | 5% | - Challenges, risks, and critical success factors - Key roles and responsibilities - Tools and supporting technology |
| Service Portfolio Management | 15% | - Objectives, scope, and activities - Portfolio management processes - Relationship with other processes |
| Supplier Management | 15% | - Supplier performance evaluation - Supplier lifecycle and contract management - Objectives and scope |
| Introduction to Service Offerings and Agreements | 10% | - Value to the business - Links to ITIL service lifecycle - Purpose, goals, and scope of SOA |
| Financial Management for IT Services | 15% | - Cost models and ROI - Value demonstration - Budgeting, accounting, and charging |
| Demand Management | 10% | - Interface with capacity management - Patterns of business activity - Influencing and managing demand |
| Service Catalog Management | 12% | - Business vs technical views - Production and maintenance of service catalog - Objectives and scope |
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