EXIN ITSM20F日本語 Q&A - in .pdf

  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Sep 06, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Q&A - Testing Engine

  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Sep 06, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Operation of the Service Management System55%- Resolution and fulfilment processes
- Service assurance processes
- Service portfolio processes
- Supply and demand processes
- Service design, build and transition processes
- Relationship and agreement processes
Service Management System (SMS)30%- Critical elements of a service management system
- Core concepts of the service management system
Introduction to IT Service Management15%- Core concepts of IT service management
- Core concepts surrounding ISO/IEC 20000-1:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

  • A. スコープ内のすべてのプロセス
  • B. サービス管理の計画と実装のプロセス
  • C. 管理システムプロセスの要件
  • D. ビジネスに不可欠なサービスをサポートするもの
Answer: A
Question #2

サービス品質を定義するものは何ですか?

  • A. コスト効率の高いサービスの提供
  • B. 99.999% の継続的な可用性レベルの達成
  • C. 明示された顧客の要件と期待を満たす
  • D. プロバイダーと顧客が事前に評価できる一連のアクティビティ
Answer: C
Question #3

スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

  • A. 各個人の時系列のトレーニング記録
  • B. 能力に適合するすべての可能なトレーニング モジュールの概要
  • C. 各従業員の今後のすべてのトレーニング コースの記録
  • D. 従業員ごとのすべての個人情報の概要
Answer: A
Question #4

明確に定義されたプロセス構造には何を含める必要がありますか?

  • A. 統計的サポート
  • B. 機能
  • C. タイムライン
  • D. 期待される結果
Answer: D
Question #5

組織の成熟度の評価には何を使用しますか?

  • A. CobIT
  • B. ITIL@
  • C. MOF
  • D. CMMI@
Answer: D

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