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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18FB |
| Exam Format: | Closed Book, Multiple Choice |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 30 minutes |
| Available Languages: | English, Korean, Brazilian Portuguese, Japanese |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Real Exam Qty: | 20 |
| Exam Price: | Approx. $180–$220 USD / €160–€190 EUR |
| Passing Score: | 65% |
| Recommended Training: | A Guide to ISO/IEC 20000-1:2018 EXIN Preparation Guide |
| Exam Registration: | EXIN Official Registration |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | Valid ITIL certification (any version), VeriSM, SIAM, or equivalent service management foundation certificate |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018/ |
| Section | Weight | Objectives |
|---|---|---|
| Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000:2018 - Key differences from previous standard versions |
| ISO/IEC 20000:2018 Process Requirements | 35% | - Service design, build and transition - Resolution and fulfilment processes - Supply and demand management - Service portfolio and agreement processes - Service assurance and performance evaluation |
| Operation & Continual Improvement of SMS | 15% | - Measurement, monitoring and internal audit - Management review and continual improvement |
| Service Management System (SMS) Concepts & Principles | 35% | - Documentation and resource management - Risk-based thinking and planning - Scope, context and leadership requirements |
Online proctored or at authorized test centers Book the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam through these official channels:
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The passing score for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam is 65%, and registration costs Approx. $180–$220 USD / €160–€190 EUR. A retake means the same fee again — a sound reason to test your readiness with the Prep4sureGuide engines before committing to a date.
Prep4sureGuide refunds you in full if you take the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. As an alternative, exchange for two free exam products of equal value while keeping your original update service. Delivery is by email within 1 minute — contact support if nothing arrives within 2 hours.
EXIN recommends these training resources for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam:
After the training, the 0 practice questions from Prep4sureGuide let you make full use of sporadic time — short sessions that steadily convert study into readiness.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam presents 20 with 30 minutes available. That pace is demanding — rehearse it in the timed mode of the Prep4sureGuide Desktop Test Engine until it feels familiar.
The official EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 outline comprises 4 domains. The three largest are Service Management System (SMS) Concepts & Principles (35%), Operation & Continual Improvement of SMS (15%), and Introduction to IT Service Management (15%). The full list appears in the topics section above, and the 0 practice questions at Prep4sureGuide cover all of them.
The ITSM18FB exam is a EXIN certification exam built around the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 syllabus shown above. It feeds into these credential paths: IT Service Management Foundation based on ISO/IEC 20000:2018. Precisely because the exam is demanding, passing it earns real attention from employers in 2026. Prep4sureGuide prepares you with 0 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Valid ITIL certification (any version), VeriSM, SIAM, or equivalent service management foundation certificate Requirements can change, so verify the latest on the official EXIN exam page before scheduling.
The complete preparation toolkit: 0 practice questions for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — all from a platform refined through years of expert effort.
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