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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: internal
C) Measured: external
D) Measured: survivable

2. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to digits
B) Collect digits
C) Converse-on skill
D) Route-to number
E) Messaging skill

3. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A) The holiday was not administered in the holiday tablet
B) An agent forgot to log out.
C) The holiday recording was not functioning properly.
D) The Communication Manager was down.

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Integrated
B) Local
C) Adjunct
D) External

5. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) display variables
C) Monitor variables
D) List trace variables

Solutions: