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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) dally, orthe number of minutes you select
B) weekly,daily,hourly
C) monthly, weekly, daily
D) daily, or the number of seconds you select
E) dally, hourly, or half-hourly

2. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
B) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
C) Verify that the extension owners ACCCM role is assigned to the New York location.
D) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.

3. A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A) AACC
B) CM
C) Avaya IQ
D) AvayaCMS

4. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) Google Chrome 4.1
B) InternetExplorer7, 8and 9
C) Internet Explorer 6,7 and 8
D) Mozilla Firefox3.6 with IEView Add on

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) FSXI 3x, Virtual Server 2005 R2
B) Xen, Hyper-V
C) Virtual Server 2008, vSphere
D) CoWare, Xen
E) VMwareESXI3.x, vSphere

Solutions: