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NEW QUESTION 64
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
- A. Create a new profile and role for the subset of users with the View All Data permission.
- B. Enable the View All Data permission for the roles of the subset of users.
- C. Create a permission set with the View All Data permission for the subset of users.
- D. Assign delegated administrator to the subset of users to View All Data.
Answer: C
NEW QUESTION 65
A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.
What steps should the administrator perform to stop the fault messages from going to the consultant?
- A. Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup.
- B. Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.
- C. Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log.
- D. Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.
Answer: A
NEW QUESTION 66
Which of these steps should take place before setting a List Price for a Product? Choose two answers.
- A. Update all items in the Custom Price Book.
- B. Define the Product's Standard Price.
- C. Create the Product
- D. Specify a Quantity or Revenue Schedule.
- E. Update all items in the Standard Price Book.
Answer: B,C
NEW QUESTION 67
Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame?
- A. Pipeline
- B. Forecast
- C. Quota
Answer: C
NEW QUESTION 68
Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.
What should an administrator recommend?
- A. Make two separate Lightning record pages and assign them to the applicable profiles.
- B. Configure two separate permission sets and assign the appropriate permissions to each user.
- C. Create separate record types for the Customer Service and Sales users' records.
- D. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
Answer: D
NEW QUESTION 69
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?
- A. The administrator profile.
- B. Delegated administration access to the three profiles.
- C. A permission set with the manage users permission.
- D. The manage users permission to the profile.
Answer: B
NEW QUESTION 70
To set up entitlement management, including milestones, entitlement processes, and entitlement templates which two permissions need to be enabled?Choose 2 answers
- A. Customize Application
- B. Manage Milestones
- C. Customize Entitlements
- D. Manage Entitlements
Answer: A,D
NEW QUESTION 71
Universal Container is implementing a new business process. As of now, sales reps needs to manually look up a user's contract whenever setting up a service. What is recommended?
- A. Create a workflow rule
- B. Setup an entitlement with Service Contract
- C. Use a validation to make sure that the contract field is filled out
- D. Setup Entitlements with Service Contract and Line Items
Answer: B
NEW QUESTION 72
Which Visual Workflows element would you add to a flow to create a new opportunity record?
- A. Record Create
- B. Record Delete
- C. Record Lookup
- D. Record Update
Answer: A
NEW QUESTION 73
Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger.
What should the administrator do to resolve this issue?
- A. flows into schedule flows and have them update the field.
- B. Have the record-triggered flows fire on create or edit to update the field.
- C. Make a new record-triggered flow on the child object to update the field on the parent record.
- D. Combine the two flows into one with checks to see which part of the flow needs to be run.
Answer: D
NEW QUESTION 74
A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?
- A. Create a tabular report using the Account report type and add a cross filter using Opportunities.
- B. Create a summary report using the Accounts report type with a formula field for opportunity count.
- C. Create a customer report type for Accounts without Opportunities.
- D. Create a joined report using the Accounts report type and the Opportunities report types.
Answer: A
NEW QUESTION 75
Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?
- A. Create a private Chatter group for customers with high-priority service level agreements.
- B. Enable entitlements and add the tabs for entitlements and service contracts.
- C. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.
- D. Configure a workflow rule that sends an email alert of old cases to the support manager.
Answer: B
NEW QUESTION 76
When can a user become an owner of a record without being a record creator? Choose 2 answers.* (1 Point)
- A. If the record is in a queue
- B. If person is above the owner of the record in role hierarchy
- C. If he is already a record owner
- D. if someone shares the record to the record owner
Answer: A,B
NEW QUESTION 77
What are types of tagging available in Library / Workspace / Content ? Choose 3
- A. Private Tagging
- B. Public Tagging
- C. Guided Tagging
- D. Open Tagging
- E. Protected Tagging
- F. Restricted Tagging
- G. Open to all Tagging
Answer: C,D,F
NEW QUESTION 78
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
- A. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
- B. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
- C. Assign a task to the owner if an opportunity is created without one of these fields filled out.
- D. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
Answer: A
NEW QUESTION 79
How could you show a report of Accounts that do not have any Opportunity associated with them?
- A. Use a cross filter on the standard Accounts report type and set it to without Opportunities
- B. Use a filter on the standard Accounts report type and set it to without Opportunities
- C. Create a Custom Report Type for Accounts & without Opportunities
- D. Use the standard Accounts without Opportunities Report
Answer: A
NEW QUESTION 80
The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
- A. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
- B. Use a publisher action to change the status value and a workflow rule to update a date field
- C. Turn on Field History tracking for the lead status field and create a report based on that field
- D. Use a formula field to calculate the difference between the current and created date when the status changes
Answer: C
NEW QUESTION 81
Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?
- A. Expose the case feeds option on the company's website.
- B. Enable Chatter Answers in the company's Customer Community.
- C. Enable the Service Cloud Console app on the company website.
- D. Create a Live Agent chat button on the company website.
Answer: B,D
NEW QUESTION 82
Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)
- A. Unmanaged Packages
- B. Force.com IDE
- C. Change sets
- D. Force.com Migration Tool
Answer: B,D
NEW QUESTION 83
Universal Container has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that he tasks are missing.
Which two tools should the administrator use to determine the problem?
Choose 2 answers
- A. Monitor time based workflow
- B. Debug Log
- C. Email Log
- D. Paused flow interview list
Answer: B,C
NEW QUESTION 84
An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.
- A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
- B. Change the access levels in the marketing user standard profile to read, create and edit for the product object
- C. Create a permission set with read, create and edit access for the product object and assign it to the marketing users
- D. Create a permission set with read and write access for the product object and assign it to the marketing users
Answer: A,C
NEW QUESTION 85
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