[Mar 05, 2022] GCP-GC-ADM Exam Dumps PDF Guaranteed Success with Accurate & Updated Questions
Pass GCP-GC-ADM Exam - Real Test Engine PDF with 62 Questions
Prerequisites of Genesys GCP GC ADM Exam
We know that in order to pass the GCP certification exam, you need to satisfy the prerequisites. These prerequisites are mentioned below.
- Our product will help you excel in today's competitive environment.
- You must have job experience in the industry.
- Study materials are available free of cost on our website.
- You must be aware of all exam topics.
NEW QUESTION 31
What is the recommended way to create a .csv file?
- A. Use a .csv application to create .csv files
- B. Use a text editor, such as Notepad, to create your .csv files
- C. Create a spreadsheet and export it as a .csv file
- D. Use a word processing application, such as Microsoft Word, to create your .csv files
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/
NEW QUESTION 32
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 33
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
- A. False
- B. True
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-a-group-phone-number/
NEW QUESTION 34
What is a DNC list?
- A. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.
- B. A DNC list is a table containing high-priority numbers that should be dialed using preview mode.
- C. A DNC list is a table containing phone numbers that a campaign should never dial.
- D. A DNC list is another name for a contact list.
Answer: B
NEW QUESTION 35
Which of the following components can be added to scripts? (Choose all that applies.)
- A. Text
- B. Checkbox
- C. Web Page
- D. Image
- E. Visual Basic Control
- F. Call Flow
Answer: A,B,C,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/script-components/
NEW QUESTION 36
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Roles
- B. Skills
- C. Queue
- D. Language
Answer: B,D
Explanation:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/
NEW QUESTION 37
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
- A. Calibration
- B. Evaluation
- C. Scoring
- D. Monitoring
Answer: A
NEW QUESTION 38
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
- A. Scripts
- B. Schedules
- C. Campaign Management
- D. Campaign Dashboard
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
NEW QUESTION 39
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
- A. Genesys Cloud Architect
- B. Workflow Process Automation
- C. Workforce Management
- D. Genesys Cloud Reporting
Answer: C
Explanation:
Section: (none)
Explanation
NEW QUESTION 40
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?
- A. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
- B. The ability to receive and route specific tweets to agents so that they can respond to those tweets
- C. The ability for customers to access their accounts via social media channels
- D. The ability to create and manage a Facebook page
Answer: C
NEW QUESTION 41
What is a critical
- A. Critical Questions are Questions that the agent must answer.
- B. Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.
- C. Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.
- D. If answered "No", critical Questions will result in an evaluation score of zero for the interaction.
Answer: C
NEW QUESTION 42
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
- A. Additional attribute ratings
- B. Time since the agent became available
- C. Staffing requirements
- D. Skills
- E. Language
Answer: B,D,E
Explanation:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
NEW QUESTION 43
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Scripts
- B. Campaign Management
- C. Schedules
- D. Outbound Campaigns
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/outbound-campaign-details-view/
NEW QUESTION 44
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Performance>Agents
- C. Reports
- D. Admin>Quality
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION 45
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION 46
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Scheduling
- B. Architect
- C. Call Routing
- D. Automatic Call Distribution
Answer: D
NEW QUESTION 47
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