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NEW QUESTION 19
Universal Containers wants to track the campaigns that influence won opportunities.
Which two actions should a consultant recommend to meet this requirement using standard functionality?
Choose two answers.
- A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- B. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
- D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that fails before the opportunity close date.
Answer: A,C
NEW QUESTION 20
Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base.
With previous sales automation applications, the company had slow adoption of the new solution. Which three Sales Cloud deployment factors should be considered to help ensure adoption? Choose three answers.
- A. Management communications
- B. Sales rep quota targets
- C. Maintenance release schedule
- D. Training in local language
- E. Type of training delivered
Answer: A,D,E
NEW QUESTION 21
What are two capabilities of Data Loader? Choose two answers.
- A. Ability to extract organization and configuration data.
- B. Ability to prevent importing duplicate records.
- C. Ability to run one-time or scheduled data loads
- D. Ability to export field history data
Answer: C,D
NEW QUESTION 22
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? (Choose two.)
- A. Attributes needed to segment and categorize customers.
- B. Average number of customers managed by a sales representative.
- C. Number of currencies needed to support each sales territory.
- D. Distance between customer headquarters and their sales representatives
Answer: A,C
Explanation:
Explanation
NEW QUESTION 23
Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)
- A. Ensure the project key performance indicators are profitable.
- B. Create scheduled dashboard to be sent weekly to all stakeholders.
- C. Establish a stakeholder committee and meeting schedule.
- D. Acquire the client stakeholder's key performance indicators.
Answer: C,D
NEW QUESTION 24
The management at Universal Containers noticed the lead conversion ratio has remained the same for the hospitality industry despite an increase in lead creation.
Which reporting tool can help determine the issue?
- A. Report on lead lifetime by industry
- B. Report on leads by source
- C. Industry performance dashboard
- D. Campaign dashboard by industry
Answer: A
NEW QUESTION 25
Universal Containers' current solution for managing its forecasts is cumbersome. The sales managers do NOT have visibility into their teams' forecasts and are NOT able to update the forecasts. As a result, the managers are continually asking their sales representatives to provide updated forecast data via email or phone. Which two solutions should a consultant recommend to help Universal Containers improve the management of their forecasts? Choose two answers.
- A. Create a forecast hierarchy and assign managers to the forecast manager role.
- B. Create forecast Chatter groups where sales representatives can post and share their forecasts.
- C. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
- D. Enable override forecast permission in the Manager's profile.
Answer: A,D
NEW QUESTION 26
Which two are purposes of the AppExchange? (Choose two.)
- A. Customers can share and install apps published by Salesforce partners.
- B. Support users can install the Salesforce Console for Service custom app.
- C. Partners can download accounts and contacts to collaborate on sales deals.
- D. Administrators can download and customize pre-built dashboards and reports.
Answer: A,B
NEW QUESTION 27
Universal Containers has set up a sales process that requires opportunities to have associated product line items before moving to the negotiation stage.
Which two solutions should a consultant recommend to meet this requirement? Choose two answers.
- A. Define a workflow rule that automatically defaults to a PriceBook and product line item when selecting the negotiation stage.
- B. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage.
- C. Configure a validation rule that tests the Has Line Item and Stage fields for the correct condition.
- D. Ensure that all sales representatives have access to at least one PriceBook when creating product lines.
Answer: C,D
NEW QUESTION 28
A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
What application behavior should the user expect?
- A. The user will be to continue working, but will be unable to start any new sessions.
- B. The user will be logged out and any unsaved work-in-process will be lost.
- C. The user will be able to continue working and start new sessions.
- D. The user will be logged out and any unsaved work-in-process will be saved.
Answer: B
NEW QUESTION 29
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics (e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? (Choose two.)
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- C. Define a workflow rule and email task that is triggered when key fields are updated to new values.
- D. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
Answer: A,D
NEW QUESTION 30
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics (e.g. progress to a certain stage or reach a specific probability). However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? (Choose two.)
- A. Create a report filtering for the desired criteria and individuals subscribe to the report.
- B. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- C. Define a workflow rule and email task that is triggered when key fields are updated to new values.
- D. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
Answer: A,D
NEW QUESTION 31
Universal Containers wants to track the campaigns that influence won opportunities.
Which two actions should a consultant recommend to meet this requirement using standard functionality?
(Choose two.)
- A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.
- B. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
- C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
- D. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that fails before the opportunity close date.
Answer: A,C
NEW QUESTION 32
Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)
- A. Need to add notes quickly while talking to the client.
- B. Need to view the caller ID on screen and quickly make calls with one click.
- C. Need to prioritize search results for contacts and opportunities.
- D. Need to chat with customers in real time with Chatter.
Answer: A,B
NEW QUESTION 33
Universal Containers has a customer base that includes both individual consumers and businesses. The company hasimplemented Person Accounts in Salesforce and has a custom object for "Policies" that needs to relate to both Person Accounts and business accounts.
What is the minimum configuration on the policy custom object needed to meet this requirement?
- A. Create a master-detail contact relationship.
- B. Createa contact lookup field and an account lookup field.
- C. Create a master-detail account relationship.
- D. Create a custom contact lookup field.
Answer: C
NEW QUESTION 34
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