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C_C4H510_04 exam torrent SAP study guide
NEW QUESTION 42
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Activity Planner
- B. Time recording
- C. FSM
- D. MRS
- E. Manual Routing
Answer: A,B,D
NEW QUESTION 43
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. HTML mashups
- C. URL mashups
- D. Internal mashups
Answer: B,C
NEW QUESTION 44
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Adaptation
- C. Workflow rules
- D. Mashup
Answer: B
NEW QUESTION 45
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Existing reports can be reused
- B. No additional authorization concept is required
- C. Real-time data access
- D. Offline access is available
- E. No security issues with mashup outside of corporate network
Answer: A,B,C
NEW QUESTION 46
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Check for solutions in the Help Center.
- B. Always include step-by-step instructions on how to recreate the issue.
- C. Always create the incident with medium priority and adjust it later if applicable.
- D. Report the incident from the screen in which the issue occurs.
- E. Keep the incident lightweight and use screenshots only if it is necessary.
Answer: A,B,D
NEW QUESTION 47
Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.
- A. Usage of Delegates
- B. Assign Restriction Rules
- C. Configure Work Distribution Rules for Employees
- D. Activate Scoping Item Determination for Territory Owner in Transaction
Answer: B,C
NEW QUESTION 48
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Select the relevant scoping question.
- C. Maintain the fine-tuning activity for date profiles.
- D. Create a workflow rule.
Answer: D
NEW QUESTION 49
Which of these template formats is supported by the Data Workbench?
- A. HTML
- B. csv
- C. Raw data
- D. XML
Answer: B
NEW QUESTION 50
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Define Specific Restriction
- B. Full Access
- C. Restricted
- D. Unrestricted
- E. No Access
Answer: C,D,E
NEW QUESTION 51
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Accounts
- B. Social media profiles
- C. Products
- D. Territories
Answer: B
NEW QUESTION 52
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Visit planner
- B. Activity list
- C. Workflow rule
- D. Activity planner
Answer: C
NEW QUESTION 53
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Installation Point
- C. Installed Base
- D. Warranty
Answer: A
NEW QUESTION 54
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Absolute
- B. Cyclical
- C. Counter-based
- D. Recall
Answer: A,B
NEW QUESTION 55
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.
- A. Operating hours
- B. Maintenance plan
- C. Service contract
- D. Working calendar
Answer: A,D
NEW QUESTION 56
Which of the following options are possible for permissions?
- A. Unrestricted access rights override any restrictions you have defined.
- B. Restricted access rights override any unrestricted access you have defined.
- C. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
Answer: A
NEW QUESTION 57
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 58
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration.
- B. Data can be loaded only once.
- C. Field definitions are not relevant.
- D. The template structure is predefined and cannot be changed.
Answer: A,D
NEW QUESTION 59
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SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
C_C4H510_04 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
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