2022 Valid Field-Service-Lightning-Consultant Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2022] Salesforce Field-Service-Lightning-Consultant Questions Prepare with Free Demo of PDF
NEW QUESTION 23
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional page to End Section of report.
- B. Add additional image to Detail Section of report.
- C. Add additional field to Address Section of report.
- D. Add additional dates in Date Section of report.
- E. Add additional filed to General Section of report.
Answer: A,D,E
NEW QUESTION 24
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Products Consumed on Work Orders.
- B. Build a report to view Inventory Transactions.
- C. Build a report to view Products Consumed on Work Order Line Items.
- D. Build a report using the Service Appointment Inventory module.
- E. Build a report using the Work Order inventory module.
Answer: A,B,C
NEW QUESTION 25
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
75 contractors - C. 25 contractors
- D. 25 contractors
100 contractors
Answer: C
NEW QUESTION 26
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Accounts and Service Contracts
- B. Contracts and Assets
- C. Accounts and Assets
- D. Contacts and Service Contracts
Answer: A
NEW QUESTION 27
Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.
- A. Add new Status to the Work Order
- B. Add the Status Transitions to the Technicians' Profile.
- C. Add new Status to the Service Appointment.
- D. Add the allowed Status Transitions in Field Service Settings.
Answer: B,C
NEW QUESTION 28
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?
- A. An entitlement process must be applied to both cases and work order
- B. A new entitlement process requires selecting entitlement process type.
- C. Milestone of the work orders can be configured in setup.
- D. Milestones for the work orders can be set up from the metadata API
- E. A single milestone can be added to both case and work order entitlement processes.
Answer: B,C,E
NEW QUESTION 29
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Warehouse locations
- B. Products required
- C. Mobile locations
- D. Product consumed
- E. Inventory
Answer: B,C,D
NEW QUESTION 30
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce Mobile
- B. Field Service mobile app
- C. Salesforce Touch
- D. Salesforce1
Answer: D
NEW QUESTION 31
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy used field is blank
- B. Most service appointment have the same priority
- C. The scheduling policy is producing too many candidates that qualify for each service appointment
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: B,C
NEW QUESTION 32
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
- A. Assign Skills and Skill Levels to Resources.
- B. Implement Work Types and Skill Assignments.
- C. Implement Assignment Rules and Work Orders.
- D. Assign Skills and Skill Levels to Users.
Answer: A,B
NEW QUESTION 33
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
- C. Define Work Types, Define Work Order Status, Set up Resource Skills
- D. Set up Service Locations, Set up Location Skills, Define Work Types
Answer: B
NEW QUESTION 34
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician work orders completed
- B. Technician hours per day.
- C. Technician hours traveling
- D. Technician hours at client location.
Answer: B,D
NEW QUESTION 35
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Cases
- B. Service Appointments
- C. Work Orders
- D. Assets
Answer: C,D
NEW QUESTION 36
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
- A. Assets and Entitlements.
- B. Assets and Service Contracts.
- C. Accounts and Assets
- D. Accounts and Service Contracts.
Answer: A
NEW QUESTION 37
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- B. Create the work skills using Setup. Manually assign the skills to Service Resources.
- C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION 38
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
- A. More consistently meet customer response times.
- B. Proactively adjust to address demand fluctuations.
- C. Proactively adjust Service Contracts.
- D. More accurately assign Work Orders based on skills.
Answer: B,D
NEW QUESTION 39
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. extended match
- B. match field
- C. resource availability
- D. required resources
Answer: A
NEW QUESTION 40
Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use the Einstein Pricing Configurator.
- B. Use Work Order and Work Order Line Items.
- C. Set up Products and Price Books.
- D. Use a custom object to model the Work Order pricing.
Answer: B,C
NEW QUESTION 41
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Parent/Child Work Orders
- B. Work Orders only
- C. Cases Only
- D. Cases and Work Orders
Answer: A
NEW QUESTION 42
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish pre-release documentation on the Customer Community.
- B. Increase training to Field Service Technicians
- C. Publish training documentation in a closed chatter group.
- D. Increase training to Sales Representatives.
Answer: A,B
NEW QUESTION 43
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. TheDue Date of the Service Appointment
- B. When Service Resources are available for work
- C. The Maintenance Plan for the Account
- D. The Time Slots for Appointment Booking
Answer: B,D
NEW QUESTION 44
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: A,B
NEW QUESTION 45
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)
- A. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
- B. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- C. Create a Workflow to close the Milestone when the Wrap Up is complete.
- D. Create custom fields to capture that the Wrap Up Activities have been completed.
- E. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Answer: B,C,E
NEW QUESTION 46
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Homebase travel
- B. Break duration
- C. Assigned resource
- D. Resource skill level
Answer: B,C
NEW QUESTION 47
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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
Field-Service-Lightning-Consultant Deluxe Study Guide with Online Test Engine: https://www.prep4sureguide.com/Field-Service-Lightning-Consultant-prep4sure-exam-guide.html
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