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1. What is the Assist tool?
A) A helpdesk data entry tool.
B) We don't use this tool in NSN Care.
C) A relational Database.
D) A knowledge management tool.
2. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?
A) SW fault management for customization, impact analysis and 3rd party application support.
B) Previous + remote emergency support.
C) Help Desk for customization, SW fault management for customization, and impact analysis.
D) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
3. The customer is opening a trouble ticket because the product they bought doesn't have a feature considered important to them. What does the Care Program Manager have to do?
A) Explain to Customer that the requested feature is not part of contractually agreed deliverables in Care, hand the request over to relevant SSM, AM or CT Head, inform Customer that commercial team will clarify their request and close the ticket.
B) Contact the relevant business line and ask for the new feature and inform the Customer that they have the right to open tickets for any request related to delivered equipment.
C) Treat it as a normal case.
D) Inform Customer that commercial team will clarify their request and close the ticket, then contact the relevant business line and ask for the new feature.
4. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?
A) to provide a full range of services designed to suit the Communications Service Provider's needs.
B) To provide an up-selling opportunity for CaPMs.
C) To improve network availability and avoid problems before they occur.
D) To prevent revenue loss for the CT.
5. Who provides engineering resources to Care?
A) Care Head.
B) Care Program Manager.
C) Project Manager.
D) Stream Managers.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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