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Nokia SDM Certification - PS NSOP Sample Questions:

1. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Define Field Operations strategy and directly inform the customer about the changes needed.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

2. In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity

A) Joint Operational Level.
B) Joint Steering Level.
C) Tactical Management Level.
D) Executive Management Level.

3. In a Transformation deal the Field Operations costs are targeted to be reduced by 10% without impacting the SL
Which statement MOST accurately describes the correct course of action?

A) Reduce the HC to meet the desired cost level and redistribute the engineers/technicians to provide cover as best they can.
B) Identify competence synergies and amalgamate roles to allow headcount reduction; and review and enhance the locations and coverage of engineers/technicians to maximise efficiency.
C) Reduce the number of managers to meet the target and redistribute the engineers/technicians among the remaining managers.
D) Change the vehicles for lower cost models being careful not to upset employment contracts.

4. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
D) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

5. Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment Service Activation?

A) NetAct Configurator.
B) Oblicore.
C) One NDS.
D) NetAct SQM.

Solutions: