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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) currency
B) discount list
C) unit group
D) price list

2. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
B) Views that include conditional formatting can be shared.
C) Conditional formatting is available only on client computers that are running Outlook 2010.
D) With the appropriate rights, conditional formatting can be applied to system views.

3. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Add a service restriction to your work schedule.
B) Edit a new weekly work schedule and set your work capacity to zero.
C) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.
D) Use the Schedule Time Off feature.

4. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) 15-minute reminders for service activities
B) attaching files before saving an email activity
C) moving records by dragging and dropping
D) email signatures

5. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a security role
B) a related opportunity
C) a connection role
D) a related goal

Solutions: