EXIN ITSM20F日本語 Q&A - in .pdf

  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Sep 06, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Q&A - Testing Engine

  • Exam Code: ITSM20F日本語
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Updated: Sep 06, 2026
  • Q & A: 78 Questions and Answers
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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Introduction to IT Service Management15%- Core concepts of IT service management
  • 1. Value and scope of ITSM
  • 2. Continual improvement principles
  • 3. Service, customer, user, and supplier definitions
- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
Service Management System (SMS) Requirements30%- Operation, performance evaluation, and improvement
  • 1. Monitoring, measurement, and internal audit
  • 2. Design and transition of services
  • 3. Management review and continual improvement
- Organizational context and leadership
  • 1. Understanding internal and external context
  • 2. Interested parties and requirements
  • 3. Leadership, commitment, and governance
- Planning and support
  • 1. Resource management and competence
  • 2. Risks, opportunities, and objectives
  • 3. Documented information and communication
Operation of the Service Management System55%- Supply and demand processes
  • 1. Capacity and demand management
  • 2. Service continuity and availability management
  • 3. Information security management
- Relationship and agreement processes
  • 1. Supplier management
  • 2. Business relationship management
  • 3. Service level management and service reporting
- Service portfolio and configuration processes
  • 1. Knowledge management
  • 2. Service portfolio and service catalog management
  • 3. Service asset and configuration management
- Resolution and control processes
  • 1. Problem management
  • 2. Change management
  • 3. Release and deployment management
  • 4. Incident and service request management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

情報セキュリティ管理における「完全性」という用語は何を意味しますか?

  • A. 情報へのアクセスを監視する
  • B. IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
  • C. 不正使用から情報​​を保護する
  • D. 情報の正確性、完全性、正確性
Answer: B
Question #2

情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

  • A. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
  • B. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
  • C. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
  • D. 情報セキュリティリスク評価は年に1回実施する必要があります。
Answer: A
Question #3

さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?

  • A. 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
  • B. プリンターが動作していないという報告
  • C. 特定のアプリケーションのロールアウトに関する情報
  • D. 新規簿記パッケージのインストール要求
Answer: B
Question #4

ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

  • A. インシデント管理
  • B. サービスデスク
  • C. 変更管理
  • D. 顧客関係管理
Answer: B
Question #5

企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

  • A. 現状を分析および評価して、改善すべき領域を特定します。
  • B. 顧客満足度を分析し、その結果として得られるアクションを特定する
  • C. 内部サービス組織の評価を開始します
  • D. サービス管理システムを少なくとも年に一度見直します。
Answer: A

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