SAP C_TCRM20_70 Q&A - in .pdf

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Sep 11, 2026
  • Q & A: 100 Questions and Answers
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SAP C_TCRM20_70 Q&A - Testing Engine

  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Sep 11, 2026
  • Q & A: 100 Questions and Answers
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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Marketing8-12%- Marketing Processes
  • 1. Target groups
  • 2. Marketing planning
  • 3. Campaign management
  • 4. Segmentation
Organizational Model and Master Data8-12%- Master Data
  • 1. Organizational model
  • 2. Product master
  • 3. Installed base
  • 4. Business partners
Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Data replication
  • 2. Integration scenarios
  • 3. Initial load and synchronization
  • 4. Middleware monitoring
Service Process12-16%- Service Management
  • 1. Complaints and returns
  • 2. Installed base support
  • 3. Service requests
  • 4. Service orders
Interaction Center8-12%- Customer Interaction
  • 1. Communication channels
  • 2. Interaction records
  • 3. Business activities
  • 4. Agent inbox
CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. Business scenarios
  • 2. Master data concepts
  • 3. CRM WebClient UI
  • 4. SAP CRM architecture
Reporting and Analytics8-12%- CRM Reporting
  • 1. Operational reporting
  • 2. Interactive reports
  • 3. Key performance indicators
  • 4. Analytics fundamentals
Sales Process8-12%- Sales Management
  • 1. Opportunity management
  • 2. Lead management
  • 3. Quotation processing
  • 4. Sales order processing
Business Transactions12-16%- Transaction Framework
  • 1. Activities
  • 2. Quotations
  • 3. Opportunities
  • 4. Sales orders
Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. SAP ERP integration
  • 2. Condition techniques
  • 3. Pricing procedures
  • 4. Billing integration

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