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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

A) Service Cloud
B) B2C Commerce
C) Marketing Cloud
D) Experience Cloud

2. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
B) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.
C) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.
D) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.

3. A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations.
They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.
Which three options can a Solution Architect recommend to increase security for their existing users?
Choose 3 answers

A) Develop login flows to change the user's session security level to initiate third-party identity verification.
B) Implement high-assurance requirements for Experience Cloud profiles.
C) Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.
D) Maintain GAuth tokens for existing Experience Cloud profiles.
E) Add a login flow that defines the scope of user access authorized by authentication providers.

4. An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

A) Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect
B) Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud
C) Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect
D) Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect

5. Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
Which three actions should a Solution Architect recommend to enable this functionality?
Choose 3 answers

A) Configure API integration credentials in Marketing Cloud to enable B2C Commerce to call Marketing Cloud.
B) Implement a client-side API callout in B2C Commerce for each of the required emails.
C) Configure an API event in Process Builder along with an Email Activity with a transactional send classification.
D) Implement a server-side API callout in B2C Commerce for each of the required emails.
E) Configure a Transactional Messaging API in Marketing Cloud and use a transactional send classification for each of the required emails.

Solutions: