Cisco 646-096 Q&A - in .pdf

  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
  • Updated: Sep 24, 2026
  • Q & A: 51 Questions and Answers
  • PDF Price: $49.99
  • Printable Cisco 646-096 PDF Format. It is an electronic file format regardless of the operating system platform.
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Cisco 646-096 Q&A - Testing Engine

  • Exam Code: 646-096
  • Exam Name: CRM Express for Account Managers
  • Updated: Sep 24, 2026
  • Q & A: 51 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $49.99
  • Testing Engine

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CPR Online Test Engine
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Cisco 646-096 Exam Syllabus Topics:

SectionObjectives
Topic 1: Solution Deployment and Use Cases- Account manager use scenarios
- Typical CRM Express deployment scenarios
Topic 2: Cisco CRM Express Solution Overview- Cisco CRM Communications Connector
  • 1. Deployment and configuration fundamentals
    • 2. Functionality and role in CRM integration
      - CRM Express architecture and components
      • 1. Cisco CallManager Express integration concepts
        • 2. Microsoft CRM integration basics
          Topic 3: Cisco CallManager Express (CME) Fundamentals- Integration with enterprise communication systems
          - Basic CME concepts
          • 1. Device and endpoint management
            • 2. Call routing and telephony features
              Topic 4: Microsoft CRM Fundamentals- CRM workflow and account management usage
              - CRM data model and customer management concepts

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