Cisco 642-241 Q&A - in .pdf

  • Exam Code: 642-241
  • Exam Name: Unified Contact Center Enterprise Design (UCCED)
  • Updated: Sep 17, 2026
  • Q & A: 130 Questions and Answers
  • PDF Price: $59.99
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Cisco 642-241 Q&A - Testing Engine

  • Exam Code: 642-241
  • Exam Name: Unified Contact Center Enterprise Design (UCCED)
  • Updated: Sep 17, 2026
  • Q & A: 130 Questions and Answers
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Cisco 642-241 Exam Syllabus Topics:

SectionObjectives
UCCE Architecture and Components- Cisco Unified Contact Center Enterprise architecture overview
- Core components (ICM, CVP, PG, Finesse, CUCM integration)
- Call routing architecture and call flow design
System Sizing and Capacity Planning- Agent, call volume, and concurrency planning
- High availability and redundancy design
- Scalability considerations for distributed deployments
Cisco Unified CVP (Customer Voice Portal)- CVP deployment models (standalone, comprehensive)
- Self-service call flows and IVR design
- SIP and voice gateway integration
Reporting and Monitoring- Cisco Unified Intelligence Center (CUIC) reporting design
- System monitoring and troubleshooting considerations
- Historical and real-time reporting concepts
Dial Plan and Call Routing Design- Routing scripts and VXML/CVP integration concepts
- Routing logic and call treatment design
- Dial plan considerations for enterprise contact centers
Security and Integration- Security design for contact center environments
- CRM and third-party system integration concepts
- Integration with Cisco Unified Communications Manager

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question #1

Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

  • A. 9951
  • B. 7970
  • C. 7920
  • D. 6921
  • E. 7930
Reveal Solution  Discussion  0

Correct Answer: E  🗳️

Question #2

Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

  • A. Cisco Domain Manager tool
  • B. ConfigManager tool
  • C. Microsoft native domain tools can be used directly for creating these organizational units
  • D. Cisco Unified ICM Setup tool
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

  • A. Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
  • B. Include an average of the agent and port count as 375 agents.
  • C. Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
  • D. Include only 350 as concurrent logged-in agents.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

  • A. Agent ACD line can be a shared line.
  • B. Lines can be configured to forward calls to other lines on the phone.
  • C. Busy triggers on each line must be set to one.
  • D. Maximum number of calls on each line must be set to two.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

  • A. 7.4 kB/s
  • B. 3.7 kB/s
  • C. 6.5 kB/s
  • D. 8.32 kB/s
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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