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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 9951
B) 7970
C) 7920
D) 6921
E) 7930

2. Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A) Cisco Domain Manager tool
B) ConfigManager tool
C) Microsoft native domain tools can be used directly for creating these organizational units
D) Cisco Unified ICM Setup tool

3. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
B) Include an average of the agent and port count as 375 agents.
C) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
D) Include only 350 as concurrent logged-in agents.

4. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Agent ACD line can be a shared line.
B) Lines can be configured to forward calls to other lines on the phone.
C) Busy triggers on each line must be set to one.
D) Maximum number of calls on each line must be set to two.

5. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

A) 7.4 kB/s
B) 3.7 kB/s
C) 6.5 kB/s
D) 8.32 kB/s

Solutions: