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EXIN VERISMF (VeriSM™ Foundation) Certification Exam tests the candidate's knowledge and understanding of the VeriSM™ framework. VERISMF exam covers various topics including service management concepts, the VeriSM™ model, the management mesh, and service management tools and techniques. VERISMF exam is designed to measure the candidate's ability to apply service management principles and practices in a real-world environment. Successful completion of the exam demonstrates that the candidate has the knowledge and skills necessary to help organizations improve their service management practices and deliver value to their customers.
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The VeriSM™ Foundation certification exam is open to anyone who is interested in service management, including IT professionals, business managers, and service management practitioners. VERISMF exam is ideal for those who are looking to improve their understanding of service management, and for those who are looking to take their career to the next level. With the VeriSM™ Foundation certification, candidates will have the skills and knowledge necessary to deliver value to their customers and to drive business success.
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The VeriSM™ Foundation certification is an entry-level certification that provides individuals with a solid understanding of the VeriSM™ framework and its associated practices. VeriSM™ Foundation certification covers the key concepts, principles, and techniques that are essential for delivering high-quality services that meet customer needs. It also provides individuals with the skills and knowledge needed to work effectively in a service management team that follows the VeriSM™ approach.
Reference: https://www.exin.com/business-service-management/verism/verism-foundation/
EXIN VERISMF Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Progressive Practices | 20% | - Adoption Success Factors
- 1. Progressive Practice Implementation
- Modern Management Practices
- 1. Agile
- 2. Lean
- 3. DevOps
- 4. SIAM
|
| Topic 2: The Service Organization | 10% | - Organizational Context
- 1. Key Elements of an Organization
- 2. Optimizing Organizational Interactions
- Digital Transformation
- 1. Digital Transformation in Service Management
- 2. Impact of Technology Changes
- Organizational Governance
- 1. Governance Flow Through the Organization
- 2. Evaluate Direct Monitor Model
|
| Topic 3: Getting Started | 2.5% | - Initiating Improvement Programs
- 1. Continuous Improvement
- 2. VeriSM Adoption Approach
|
| Topic 4: The VeriSM Model | 32.5% | - VeriSM Lifecycle
- 1. Produce
- 2. Define
- 3. Respond
- 4. Provide
- Adapting the VeriSM Model
- 1. Selecting Management Practices
- 2. Successful Operating Models
- VeriSM Model Fundamentals
- 1. Management Mesh
- 2. Redefining Service Management
- 3. Elements of the VeriSM Model
|
| Topic 5: Innovative Technologies | 10% | - Impact of Technology
- 1. Internet of Things
- 2. Machine Learning
- 3. Automation
- 4. Cloud Computing
- 5. Virtualization
- 6. Artificial Intelligence
|
| Topic 6: People and Organizational Structure | 20% | - Service Management Challenges
- 1. Organizational Change
- 2. Communication Principles
- 3. Consumer Management Challenges
- 4. Overcoming Silos and Virtual Team Challenges
- Organization Structure
- 1. Leadership and Management
- 2. Service Management Competencies
- 3. High Performing Teams
|
| Topic 7: Service Culture | 5% | - Service Culture Fundamentals
- 1. Definition of Service Culture
- 2. Elements of a Service Culture
|