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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Empathy map
B) Journey map
C) Service blueprint

2. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A) Ideation
B) Journey mapping
C) Prototyping

3. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A) A code of conduct, ethics training, and a research data handling polic
B) A hypothesis, project plan, and financial reimbursement for users
C) A customer journey map, research scenario, and a RAID log

4. A pilot program for drone-delivered footwear reveals that while customers like the idea of this service, the cost of delivering it outweighs the price customers are willing to pay.
Which criterion is not being met?

A) Desirability
B) Feasibility
C) Viability

5. The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience.
What should analogous research help them accomplish?

A) Bring fun into an otherwise boring project.
B) Explain a complex strategy to varied stakeholders.
C) Generate unexpected ideas and increase empathy.

Solutions: