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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to assign agents to improve department efficiency. Which configuration ensures the right tasks are handled by the right agents?

A) One Service Agent to efficiently handle each of these scenarios, which reduces the number of agent types needed for support
B) SDR Agent for lead qualification, Service Agent for support tickets, Employee Agent for HR requests
C) Sales Coach Agent for lead and service Agent for HR requests, and Support tickets to ensure cases are available

2. An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

A) Specify the profiles or custom permissions allowed to invoke the action.
B) Specify the LLM model provider and version to be used to invoke the action.
C) Specify the dependent actions with the reference to the action API name.

3. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?

A) Create a custom Agent action calling a flow.
B) Use the standard Agent action.
C) Create a custom Agent action calling an Apex class.

4. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

A) Select the Account Opportunity object as a resource when creating the prompt template.
B) Select the latest Opportunities related list as a merge field.
C) Create a flow to retrieve the opportunity information.

5. Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A) Update the Data Library Retriever to filter on a custom field on the Knowledge article.
B) Define scope instructions to the agent specifying a list of allowed article titles or IDs.
C) Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Solutions: