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EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT a source of best practice?

A) Academic research
B) Internal experience
C) Standards
D) Technology

2. What should be documented as part of every process?

A) The policy owner, operational level agreement and set of process steps
B) The service manager, service contract and set of work instructions
C) The process owner, process policy and set of process activities
D) The service owner, service level agreement and set of process procedures

3. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Regulators
B) Employers
C) Accreditors
D) Stakeholders

4. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Service catalogue management
B) Capacity management
C) Service portfolio management
D) Availability management

5. Which process works with incident management to ensure that security breaches are detected and logged?

A) Continual Service improvement
B) Access Management
C) Change management
D) Service level management

Solutions: