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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A) By toggling the activation switch on the queue configuration page
B) Assigning GPR permissions to agents
C) Through API integration with the IVR
D) Migrating all calls to Genesys Messenger

2. Unoffered actions are actions that neither qualify nor are offered to website visitors.
Response:

A) False
B) True

3. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Agent availability
B) Daily call quota
C) Page dwell time
D) Exit intent

4. GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

A) False
B) True

5. What type of data does Genesys Predictive Routing primarily evaluate to make routing decisions?
Response:

A) Real-time agent availability
B) Network latency data
C) Forecasted traffic volumes
D) Historical and real-time interaction data

Solutions: