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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the HP Care Pack Services purchase
B) One day after the HP base warranty expires
C) The date of the hardware purchase
D) The HP Care Pack Services registration date

2. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Care Pack Services
B) HP Custom Contractual Services
C) HP Deployment Services
D) HP Standard Contractual Services

3. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Simplification
B) Protection
C) Security
D) Trusted vendor
E) Cost savings

4. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Defective Media Retention
B) Tracking and Recovery Services
C) Asset Tagging
D) Installation

5. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C) It allows the HP technician repairing the device to keep the defective part.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: