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Salesforce Certified Slack Consultant Sample Questions:

1. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Three workspaces - a general global workspace, an external workspace and a social workspace
B) Two workspaces - a general global workspace and an external workspace
C) Two workspaces - a general global workspace and a social workspace
D) One global workspace for all collaboration

2. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) A huddle about the participants' favorite remote work tips.
B) A multiple-choice knowledge check question about the benefits of threads.
C) A poll asking participants if they prefer Slack, Teams or email.
D) An ice-breaker asking participants what kind of music they play at their desk.

3. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Training recommendations
B) User analytics and KPIs
C) Grid design benefits and considerations
D) Workspace(s) and access level
E) Admin processes
F) Channel recommendations

4. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Direct message (DM) a workspace admin and request the archive/unarchive link.
B) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
C) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
D) Open the #plz admin channel and send a message requesting support to archive the existing channel.

5. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
B) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
C) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
D) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels

Solutions: