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Candidates who pass the MB-240 certification exam can expect to be recognised as experts in field service management within the Microsoft Dynamics 365 platform. Companies that use Dynamics 365 Field Service will require certified professionals to configure and manage the solution. Certifications like MB-240 from Microsoft provide a reliable way to ensure that such professionals have the required skills and knowledge to implement and manage Dynamics 365 Field Service. By passing the MB-240 exam, professionals can differentiate themselves in the job market and gain opportunities to work with leading Microsoft Dynamics partners and customers to deliver successful implementations.
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The Microsoft MB-240J exam is designed to cover the essential skills required to plan and design a Dynamics 365 field service solution, configure and deploy the field service application, manage assets and inventory, support the environment, and fine-tune the application for performance. These are the critical areas of expertise that any functional consultant should be able to handle within Microsoft Dynamics 365 Field Service to support business processes.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
| Topic 4: Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Process work order inspections and recommendations - Create and manage work orders - Manage work order reporting and analytics - Handle work order incidents and resolutions - Configure work order lifecycle and statuses |
| Topic 5: Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure work order types and incident types - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Set up and configure customer assets - Configure pricing, billing, and cost entities |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Schedule work orders using various methods |
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