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The ISO/IEC 20000 framework provides a set of internationally recognized standards for ITSM, focusing on Service Management System (SMS). The standards exhibited by this framework ensure that IT services delivered to the customers are of high quality, value-driven, and reliable. The GAQM ITSM-Fnd certification exam evaluates the candidate's competencies in different ITSM key areas, such as SMS, design and transition of services, service delivery processes, relationship management, and compliance with regulatory requirements.

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GAQM ITSM-Fnd Certification Exam is a 60-minute, multiple-choice test that consists of 40 questions. The passing score for ITSM-Fnd exam is 70%. ITSM-Fnd exam can be taken online from anywhere in the world, making it accessible to IT professionals across the globe. Upon passing the exam, individuals will receive a certificate that verifies their knowledge and understanding of ITSM and ISO/IEC 20000.

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GAQM ITSM-Fnd (ISO / IEC 20000 ITSM - Foundation Certificate) Exam is a globally recognized certification that validates the fundamental knowledge and understanding of the IT Service Management (ITSM) framework based on the ISO/IEC 20000 standard. ISO / IEC 20000 ITSM - Foundation Certificate certification exam measures the candidate's competence in key areas such as service management system, service delivery processes, relationship processes, resolution processes, and control processes.

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