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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition |
| Exam Number: | ITIL-4-Transition |
| Real Exam Qty: | 40 questions |
| Exam Price: | USD $375 |
| Exam Format: | Scenario-based, Multiple Choice |
| Available Languages: | English |
| Passing Score: | 70% |
| Certificate Validity Period: | No expiry (lifetime) |
| Related Certifications: | ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Strategist modules (Direct, Plan and Improve) ITIL 4 Managing Professional (MP) |
| Exam Duration: | 130 minutes |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam (PeopleCert) or in-person at authorized testing centers |
| Pre Condition: | Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage the journey to a service value stream | 25% | - Apply the service value stream approach to design and deliver services - Identify the components and activities of a service value stream - Understand the concept of a service value stream |
| Topic 2: ITIL 4 Specialist: Create, Deliver and Support | 15% | - Understand the key practices for reliable and effective support - Understand the concepts and challenges of value stream mapping - Understand the key practices for effective service delivery - Apply the concepts of value streams to design and deliver services |
| Topic 3: ITIL 4 Strategist: Direct, Plan and Improve | 10% | - Understand the scope of the Direct, Plan and Improve practice - Apply the key principles and methods for effective direction and planning - Understand the key practices for direction and planning |
| Topic 4: Craft and deliver a focused digital and IT strategy | 25% | - Apply the strategic approach to digital and IT services - Understand the scope and key concepts of a digital and IT strategy - Recognize the components of an effective digital and IT strategy |
| Topic 5: Adopt and adapt the ITIL framework to deliver value in a digital era | 25% | - Apply ITIL guiding principles in different contexts - Understand the principles and key concepts of ITIL 4 - Map ITIL v3 practices to ITIL 4 practices |
Welches ist ein Beispiel für eine digitale Organisation?
Correct Answer: B 🗳️
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In einer Organisation beschäftigt ein Service-Desk-Team erfahrene Mitarbeiter, die dort seit vielen Jahren arbeiten und gute Beziehungen zu Support-Teams haben. Die Organisation hat eine gute Verbesserungskultur, und die Mitarbeiter werden ermutigt, ihre Erfahrungen zu nutzen und Verbesserungen zu identifizieren. Sie entwickeln eine neue Richtlinie für den Umgang mit Vorfällen.
Welches ist der BESTE Ansatz für diese neue Richtlinie?
Correct Answer: D 🗳️
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Ein Designer wurde von einer Organisation gebeten, einen neuen Bürostuhl zu entwerfen. Der Designer hat eine Anlage vorgeschlagen, die er validieren sollte. Was sollte der Designer beim „Design Thinking“ tun, um den Plan am BESTEN zu validieren?
Correct Answer: D 🗳️
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Ein großer Dienstleister mit vielen Mitarbeitern hat eine Beziehung zu einem Kunden aufgebaut und einen 10-Jahres-Vertrag vereinbart.
Beide Organisationen haben Informationen frei ausgetauscht und auf Anfragen reagiert. Was stellt am wahrscheinlichsten eine Gefahr für die Aufrechterhaltung der Beziehung dar?
Correct Answer: D 🗳️
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Welche der folgenden Aussagen über „Ergebnisse“ ist WAHR?
Correct Answer: A 🗳️
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