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Salesforce Certified Field Service Consultant Sample Questions:

1. Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

A) Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
B) Create a Work Type to automatically create relevant line items for each Asset.
C) Create a Work Type and Work Order for each Asset being serviced.
D) Create a Work Order and Work Order Line Item for each Asset being serviced.

2. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Work Order Generation Method = One WorkOrder per Asset
B) Work Order Generation Method = One Work Order Line Item per Asset
C) Service Appointment Generation Method = One Service Appointment per Work Order
D) Service Appointment Generation Method = One Service Appointment per Work Order Line Item

3. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Enable Sharing of Dispatched Service Appointments.
B) Set the Service Appointment to Dispatch in Field Service Settings.
C) Set the Number of Services to Drip Feed on the Service Territory.
D) Enable Drip Feed Dispatching in Field Service Settings.

4. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Set the Contractor Manager as a Capacity-Based Service Resource.
B) Set the individual Technicians as Capacity-Based Service Resources.
C) Create the Contractor Manager as a Crew Service Resource.
D) Create the individual Technicians as Service Crew Members.

5. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Create a custom Gantt action to call an Apex class to reschedule appointments.
B) Define a Global Optimization job to run hourly.
C) Apply the Reshuffle action within the Gantt.
D) Write a batch Apex class to unschedule low priority work orders.

Solutions: