SAP C_TCRM20_73 Q&A - in .pdf

  • Exam Code: C_TCRM20_73
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
  • Updated: Sep 24, 2026
  • Q & A: 145 Questions and Answers
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  • Exam Code: C_TCRM20_73
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
  • Updated: Sep 24, 2026
  • Q & A: 145 Questions and Answers
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SAP C-TCRM20-73 exam is an essential certification for individuals who want to demonstrate their fundamental knowledge of SAP CRM. Passing the exam shows that candidates have the necessary skills and knowledge to work with SAP CRM in various business scenarios. By earning this certification, candidates can enhance their career opportunities and demonstrate their value to potential employers or clients.

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Achieving the SAP C_TCRM20_73 certification can help individuals enhance their career prospects by demonstrating their expertise and knowledge in SAP CRM fundamentals. It can also help organizations improve their CRM implementation and performance by having certified professionals on their team.

Reference: https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/

SAP C-TCRM20-73 Exam is designed to test the knowledge and skills of individuals in the fundamentals of Customer Relationship Management (CRM) with SAP CRM 7.0 EhP3. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 certification exam is intended for professionals who are seeking to validate their expertise in SAP CRM and want to enhance their career prospects in this field. It requires candidates to demonstrate their knowledge of the basic concepts, functions, and features of SAP CRM, as well as their ability to configure and customize the software to meet the needs of different organizations.

SAP C_TCRM20_73 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales Process15%- Sales Cycle Management
  • 1. Sales Transactions
  • 2. Activities
  • 3. Opportunities
  • 4. Quotations and Orders
Topic 2: Marketing Process10%- Marketing Fundamentals
  • 1. Lead Management
  • 2. Target Groups
  • 3. Campaign Management
Topic 3: CRM Technology and Architecture10%- Technical Foundations
  • 1. Enhancement Package Concepts
  • 2. Architecture Overview
  • 3. CRM System Landscape
Topic 4: Interaction Center8%- Customer Interaction Handling
  • 1. Agent Inbox
  • 2. Communication Channels
  • 3. Interaction Records
Topic 5: Service Process15%- Service Management
  • 1. Service Requests
  • 2. Warranty and Entitlement Processing
  • 3. Service Orders
  • 4. Installed Base Management
Topic 6: CRM Basic Functions12%- Master Data Fundamentals
  • 1. Business Partner Management
  • 2. Organizational Management
  • 3. Products
Topic 7: CRM WebClient UI Framework12%- User Interface Fundamentals
  • 1. Business Roles
  • 2. UI Configuration Concepts
  • 3. Navigation and Personalization
  • 4. Work Centers
Topic 8: Analytics and Reporting8%- Business Analytics
  • 1. Performance Analysis
  • 2. Reporting Framework
  • 3. Interactive Reports
Topic 9: CRM Middleware and Data Exchange10%- Integration Fundamentals
  • 1. Mobile and ERP Integration
  • 2. Data Replication
  • 3. Middleware Architecture

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