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| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices - Data flow and system connectivity |
| Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Sales Cloud |
1. To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.
A) Familiarity with the REST architecture and API authorization mechanisms.
B) Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
C) Experience with XML and SOAP-based web services.
D) Preliminary integration details such as credentials, host name, and bucket name.
E) A fundamental understanding of SQL queries and database management.
2. Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
A) Block targeting
B) Predict recommendation settings
C) Emarsys Scripting Language
D) Manage optional content
E) Personalization rules
3. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can change the service level determination rules.
B) They can assign a different team to the case.
C) They can modify the Resolution Due On field.
D) They can escalate the case.
4. On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?
A) SAP BTP, ABAP environment
B) SAP BTP, Cloud Foundry runtime
C) SAP BTP, Kyma runtime
D) SAP BTP, Neo environment
5. Which of the following suite qualities is supported by SAP Master Data Integration?
A) Coordinated lifecycle management
B) Embedded and cross-product analytics
C) Aligned domain models
D) End-to-end business blueprints
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: C,D,E | Question # 3 Answer: B,D | Question # 4 Answer: C | Question # 5 Answer: C |
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