ServiceNow CIS-ITSM Value Pack (Frequently Bought Together)

If you purchase ServiceNow CIS-ITSM Value Pack, you will also own the free online test engine.
PDF Version + PC Test Engine + Online Test Engine
Value Pack Total: $119.98 $79.99

ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:

ServiceNow

Exam Name:

Certified Implementation Specialist - IT Service Management

Exam Number:

CIS-ITSM

Related Certifications:

CIS-FSM (Field Service Management)
CSA (Certified System Administrator)
CIS-SM (Service Mapping)
CIS-CSD (Service Desk)
CIS-CSM (Customer Service Management)

Certificate Validity Period:

2 years (requires recertification)

Passing Score:

70%

Available Languages:

Japanese, German, English

Exam Duration:

90-120

Real Exam Qty:

65-80

Exam Price:

USD $150-200

Exam Format:

Multiple Choice, Multiple Select, Scenario-based

Sample Questions:

Exam Way:

Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers

Pre Condition:

Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform

Official Syllabus URL:

https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html

ServiceNow CIS-ITSM Exam Syllabus Topics:

Section

Weight

Objectives

Topic 1: Change Management

15-20%

- Change calendar and planning

1. Conflict detection
2. Implementation plan creation
3. Change calendar configuration

- Change request lifecycle

1. Approval workflows and routing
2. Change models and categories
3. Risk assessment and CAB scheduling

Topic 2: Knowledge Management

5-10%

- Knowledge base structure

1. Integration with incidents and problems
2. Search and publication
3. Article types and workflows

Topic 3: Reporting and Analytics

5-10%

- Performance analytics for ITSM

1. Metric definition and KPI setup
2. Dashboard creation
3. Real-time reporting capabilities

Topic 4: Configuration Management (CMDB)

10-15%

- CMDB fundamentals

1. Discovery integration
2. CI classes and relationships
3. CI data quality and reconciliation

Topic 5: ITSM Framework and Setup

20-25%

- ITSM Pro functionality and capabilities

1. Process activator features
2. Baseline configuration
3. ITSM license requirements

- Service catalog and service offerings

1. Workflow editor for catalog items
2. Catalog configuration
3. Variable sets and question blocks

Topic 6: Problem Management

10-15%

- Problem workflow and states

1. Linking incidents to problems
2. Problem categorization and prioritization
3. Known error database (KEB)

Topic 7: ServiceNow Platform Fundamentals

15-20%

- ServiceNow architecture and UI navigation

1. Lists, forms, and UI policies
2. Configuration and customization basics
3. Application Navigator and search capabilities

Topic 8: Incident Management

15-20%

- Integration with other processes

1. Problem management linkage
2. Knowledge base integration
3. Change management connection

- Incident creation and management

1. SLA configuration and monitoring
2. Assignment rules and escalation
3. Incident states and workflow

Topic 9: Asset Management Integration

5-10%

- Hardware and software asset tracking

1. Asset lifecycle management
2. Lease and warranty management
3. CI to asset relationship

Topic 10: Service Level Management

10-15%

- SLA definitions and metrics

1. SLA reporting and dashboards
2. SLA configuration in ServiceNow
3. SLA timers and pause conditions

Your ServiceNow Certified Implementation Specialist - IT Service Management Questions, Answered

How Do the Three Formats Differ, and Which Should You Choose?

The ServiceNow Certified Implementation Specialist - IT Service Management content is the same across all three formats: a printable PDF, a software engine, and an online engine. The free demo lets you try each interface before buying, so you can pick the one that matches how you study rather than guessing.

How many CIS-ITSM practice questions are included?

The package contains 200 practice questions for the CIS-ITSM exam, all verified by our IT experts. A free demo is available so you can review the style before you buy.

Topics Covered in This ServiceNow Certified Implementation Specialist - IT Service Management Material

Configuration Management (CMDB) (10-15%)
ITSM Framework and Setup (20-25%)
ServiceNow Platform Fundamentals (15-20%)

Use the weights above to divide your study time where it matters most.

Why Do Candidates Prefer the Interactive Test Engine?

The engine presents ServiceNow Certified Implementation Specialist - IT Service Management questions in random order, so each session feels like a fresh test rather than a memorized list. After every simulated exam you receive a score, and your errors are clearly marked, which makes it easy to see your weak and strong areas and build a focused study plan.

Time Limit and Question Count of the CIS-ITSM Exam

The real CIS-ITSM exam gives you 90-120 minutes for 65-80 questions. The engine lets you rehearse under the same kind of time pressure, so pacing decisions become automatic.

Passing Score and Exam Fee for CIS-ITSM

To pass CIS-ITSM you need 70%, and the official fee is USD $150-200. Setting the target score early makes it easier to measure your progress in practice tests.

Prerequisites for CIS-ITSM

Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions:

Question #1

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?

A. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
B. The message will be automatically displayed on the Portal
C. The problem coordinator is responsible for approving or rejecting the proposed message
D. The problem coordinator is the only role with the ability to recall a message

Reveal Solution Discussion 0

Correct Answer: A 🗳️