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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A) Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
B) Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
C) Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.
D) Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

2. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?

A) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
B) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
C) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
D) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.

3. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?

A) Use an Aura Lightning component
B) Use a Lightning Web component
C) Use a Hierarchical View component
D) Use an AppExchange component

4. An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

A) The Person Account model uses the standard Account object to hold the details about a person.
B) After Person Accounts is enabled in an org, it can be disabled again.
C) Person Accounts bring together fields from Opportunity and Contact.
D) Record Types are not supported for Person Accounts.

5. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the license fee logic using integration procedures
B) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
C) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using triggered flows

Solutions: