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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Adjustment using Context rules
B) Promotions
C) Customizations using CPQ Hooks
D) Discounts.

2. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Digital Commerce APIs
B) Use Cart Based APIs
C) Use EPC APIs
D) Use CPQAppHandler Methods

3. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
C) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

4. ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A) Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
B) Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
C) Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
D) Keep the number of attribute on the product low, avoid big picklist and direct assignments.

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Migrating in/out from bundle offer
B) Supported by digital commerce API
C) History of subscription updates and traceability
D) Customer can choose their plan from all pricing books.
E) Service Continuity

Solutions: