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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

2. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) Agent Login ID farm
C) VDN farm
D) Vector farm

3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 100000
B) 15600
C) 500000
D) 10400

4. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR follows a specified strategy far skill selection.
B) BSR decreases titer workload across sites.
C) BSR balances and improves service across enterprise.
D) BSR improves agent utilization.
E) BSR creates a virtualized pool of agent resources.

5. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) ASA-Average Speed of Answer
B) EWT- Expected Wait Time
C) Percent in Service Level
D) Avaya Business Advocate

Solutions: