Cisco 500-440 Value Pack (Frequently Bought Together)

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP?
(Choose two.)

• A. load balancer for HTTP and SIP
• B. centralized dial plan
• C. load balancer for HTTP and SIP
• D. demarcation point between networks
• E. N+1 or N.N redundancy

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true?
(Choose three.)

• A. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.
• B. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
• C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.
• D. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
• E. The high priority queue for the private network should be granted 65 percent of total available bandwidth.
• F. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

• A. 110 RTP streams
• B. 120 RTP streams
• C. 300 RTP streams
• D. 150 RTP streams

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

• A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
• B. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
• C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
• D. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

• A. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
• B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.
• C. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
• D. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
• E. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.