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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Add ports to resource groups.
B) Plan system capacity.
C) Install WebLM.
D) Install the Dialer software.

2. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The quota settings were not active for the job.
C) The calling list being used was downloaded and overwritten during calling.
D) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.

3. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
B) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
C) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
D) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
E) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.

4. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) dgcreate.cfg
B) locale.cfg
C) opmon.cfg
D) master.cfg
E) dgswitch.cfg

5. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) An Incorrect IP address has been configured for the PG230RM.
B) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
C) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.
D) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
E) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.

Solutions: