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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Calabrio ONE solution
B) Custom Connectors to Conversation Intelligence platforms
C) Quality Management license
D) Webex Connect Platform
E) Webex Workforce Optimization (WFO)

2. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Headless
B) Panel
C) Persistent
D) Navigation

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is no or invalid Text-to-Speech Message.
B) The audio file is missing.
C) Cisco Cloud Text to Speech engine is unavailable.
D) There is a codec mismatch.

4. An engineer deploys Webex Contact Center international dialing restrictions. Agents must call only approved countries. Which configuration is MOST appropriate?

A) Desktop JSON restrictions
B) Queue overflow thresholds
C) Dial plan and outbound ANI policies
D) Browser certificate pinning

5. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) SMS node
B) Data Parser node
C) Generate OTP node
D) Evaluate node
E) Profile node

Solutions: